Task intro

Skill learning feature objectives are to allow Delivery agent(DA) to be motivated to attend courses provided by Pickupp, and to allow them to deliver more item types.

I have been assigned a task to create gamification of Delivery Agent skill learning process.

How do I made the skill learning process page easier for Delivery Agent/Operation team to navigate & follow up?

Observe current product user flow

To determine a better placement for delivery driver Skill learning page.

Competitor Analysis

Get inspiration from some of the platform and also list out their pros and cons.

Define business & user goals for delivery rider skill gamification

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Business goals:

• Motivate delivery riders to consistently improve delivery quality
• Ensure consistent delivery rider quality to build customer trust </aside>

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User goals:

• When I need to get “Skill” achievement, I hope the training steps are clear and able to track the progress from time to time
• I hope to increase my side income by upskilling myself to improve delivery quality </aside>

User flow & Wireframes

Draft out user flow and wireframes for internal engineering team discussion.

Clarify design uncertainties with other stakeholders