Task Intro

Skill learning feature objectives are to allow Delivery agent(DA) to be motivated to attend courses provided by Pickupp, and to allow them to deliver more item types.

I have been assigned a task to create gamification of Delivery Agent skill learning process.

Stakeholders 1-2 designers, 1Product Owner, 1-3 Devs, Operation Department
Duration 1 month+
Feature details New feature(Had been deployed in 2021 and still ongoing)

How do I made the skill learning process page easier for Delivery Agent/Operation team to navigate & follow up?

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Observe current product user flow

To determine a better placement for delivery driver Skill learning page.

Competitor Analysis

Get inspiration from some of the platform and also list out their pros and cons.

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User flow & Wireframes

Draft out user flow and wireframes for internal engineering team discussion.

Page A.png

Clarify design uncertainties with other stakeholders

Got in touch with Operation teams to further enquire about the campaigns and other project provided to delivery driver.

Propose hi-fi design options

As there are times that other stakeholders had a clearer thoughts on the feature if the stakeholder seen a more complete design, we provide hi-fi design options for their references.